FAQ’s

  1.  What time should I expect to receive my newspaper?
  2. What types of problems might cause delays in the delivery of my paper?
  3. Who do I contact regarding my subscription bill?
  4. How may I temporarily stop delivery while I’m on vacation or away for part of the year?
  5. Is it necessary to call to restart my subscription after it has been temporarily suspended?
  6. What is EZ Pay?
  7. Will my subscription automatically stop?
  8. How may I permanently stop my subscription?
  9. How may I purchase past issues of The Record?
  10. What is the Newspaper in Education program (NIE), and why should I donate papers to it while I am on vacation?
  11. What is your daily and Sunday circulation and readership?
  12. How may I place an advertisement on your Web site?
  13. What special sections do you publish?
  14. May I put an insert or single sheet flyer in the paper?
  15. Where is The Record?
  16. What are The Record’s Hours?
  17. What is the Record’s Website?
  18. How many employees work at The Record?
  19. Who is the President of The Record?

 What time should I expect to receive my newspaper?
All home delivery subscribers can expect to receive their newspaper no later than 6 a.m. during the week and 7 a.m. on weekends and holidays.
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 What types of problems might cause delays in the delivery of my paper?
Production problems and weather-related issues are the most common reasons for delays. There is a chance the newspaper delivery person missed your home. If your newspaper is late, we encourage you to call us at 1.800.606.9742 to file a delivery complaint. If you call before 10:00 a.m. Monday-Friday, weekends and Holidays in most areas, we can redeliver a paper to you the same day, or if redelivery is not available in your area, we will credit your account for the missed delivery. The carrier will receive a notification of the error.
Back to FAQs List

 Who do I contact regarding my subscription bill?
Please call our Customer Service department at 1.800.606.9742 or email us at circulation@recordnet.com. Our Customer Service representatives will assist you with any billing questions.
Back to FAQs List

 How may I temporarily stop delivery while I’m on vacation or away for part of the year?
Delivery can be temporarily stopped for as long as necessary. Use our Vacation Stop/Start page or call 1.800.606.9742. Please note that you must call by 5 p.m. Monday through Friday and by 11:00 a.m. on Saturday and Sunday and 10 a.m. on Holidays to keep your paper from being delivered the next day. You can choose to start your e-edition, donate those editions to our Newspapers in Education program or our Feed a Seniors Program have the papers you missed delivered when you return or have your account credited for the days you are away. With your call you can use our automated system to enter dates for delivery to be suspended or you may talk to one of our Customer Service representatives.
Back to FAQs List

 Is it necessary to call to restart my subscription after it has been temporarily suspended?
No. If you provide a restart date when you suspend delivery, you do not have to call again to restart your delivery. However, if the restart date has changed, or was not provided when your account was suspended, you will need to speak to a Customer Service representative at 1.800.606.9742.
Back to FAQs List

 What is EZ Pay?
EZ Pay program is our automatic payment method. Start a new or renew your Record subscription the easy way. EZ Pay is the fastest, most convenient way to renew your subscription. When you enroll in EZ Pay your subscription will automatically renew and your payments will be automatically charged to the credit card of your choice. To enroll in EZ Pay, click here.
Back to FAQs List

 Will my subscription automatically stop?
Your subscription provides you with continuous home delivery service. After your account’s expiration date, your service will continue until you notify us to stop delivery. At the end of any promotional period, your subscription will continue at the standard home delivery rate. You may change your delivery service or billing periods at anytime. These changes may affect your account’s expiration date. Payments are due upon receipt of statement and if not timely paid may result in discontinuance of your service.
Back to FAQs List

 How may I permanently stop my subscription?
To permanently stop delivery call our Customer Service department at 1.800.606.9742 or send us an e-mail at circulation@recordnet.com.
Back to FAQs List

 How may I purchase past issues of The Record?
Papers up to 30 days old are available at The Record’s main office Monday through Friday from 8:30 a.m.-5 p.m. Our office is located at 530 East Market Street, Stockton, CA 95202. Newspapers older than 30 days can be seen on microfilm in many libraries. Please call 209.546.8308 to check the availability of the edition desired as they are sold on a first-come, first-served basis. If you would prefer to receive a past issue by U.S. Postal Service delivery, please call The purchase price is $2.50 for a daily edition and $4.50 for a Sunday edition. We accept Visa, MasterCard, American Express and Discover. Payment may also be mailed to: Attn: Back Issues, c/o The Record, P.O. Box 900, Stockton, CA  95201. Note that American Express and Discover are not accepted for online payment.
Back to FAQs List

 What is the Newspaper in Education program (NIE), and why should I donate papers to it while I am on vacation?
By taking part in our Vacation Donation program, you are helping us put newspapers in local schools to be used as learning tools. Donating is easy. When you stop your paper temporarily for a vacation, you can donate those papers to NIE. Donations may be made at any time of the year, whether school is in session or not. A donation made in the summer is considered a credit that will be used toward putting newspapers in the classroom at a later date. For more information click here, or call NIE at 209.546.8304.
Back to FAQs List

 What is your daily and Sunday circulation and readership?
Due to the seasonality of our market, circulation fluctuates based on the time of the year. Contact an advertising sales executive at 1.800.606.9744 for more information.
Back to FAQs List

 How may I place an advertisement on your Web site?
The Record has a variety of banner advertising or page sponsorships opportunities that help build your company’s name recognition. Visit our online media kit for more information or contact The Record advertising at 1-800-606-9744.
Back to FAQs List

 What special sections do you publish?
The Record publishes more than 20 special sections throughout the year. Visit The Record’s Special Section listings, or contact your sales representative or call 800.606.9744 to get a complete list of special sections, their publication dates and deadlines.
Back to FAQs List

 May I put an insert or single sheet flyer in the paper?
Yes. Preprints offer creative flexibility and nearly unlimited opportunities. You can distribute your advertising message to a specific geographic area, the entire market or select the combination that works most effectively for your business. Rates are based on cost-per-thousand and advertiser-supplied inserts. The Record also offers printing services. Please visit our Online Advertising Media Kit, or ask your sales representative for a quote or more rate information.
Back to FAQs List

 Where is The Record?
The Record headquarters is in downtown Stockton, California. Our address is 530 E. Market Street, Stockton, CA  95202. Our PO Box is 900, Stockton, CA  95201.
Back to FAQs List

 What are The Record’s Hours?
The main lobby is open Monday thru Friday from 8 a.m. to 5 p.m.
Back to FAQs List

 What is the Record’s Website?
www.recordnet.com
Back to FAQs List

 How many employees work at The Record?
The Record employs approximately 300 people who work within nine departments.
Back to FAQs List

 Who is the President of The Record?
The Record is led by our President & Publisher, Roger Coover. He is the head of an Operating Committee composed of 9 members, representing each department within the organization.
Back to FAQs List

Your All-Access weekly subscription includes transportation costs of $x.xx for 52 weeks (as required per Cal. Code Reg. § 1628) and includes sales tax reimbursement on any taxable portion of your subscription (as required per Cal. Code Reg. § 1700 (a)(2)). The sale of printed newspapers is subject to sales tax (per Cal. Code Reg. § 1590(b)(1)). Fifty-five (55%) of the All-Access subscription pricing is allocated to the Stockton Record’s digital online content. Digital online content is not subject to California sales tax.

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  1. What time should I expect to receive my newspaper?
  2. What types of problems might cause delays in the delivery of my paper?
  3. Who do I contact regarding my subscription bill?
  4. How may I temporarily stop delivery while I’m on vacation or away for part of the year?
  5. Is it necessary to call to restart my subscription after it has been temporarily suspended?
  6. What is EZ Pay?
  7. Will my subscription automatically stop?
  8. How may I permanently stop my subscription?
  9. How may I purchase past issues of The Record?
  10. What is the Newspaper in Education program (NIE), and why should I donate papers to it while I am on vacation?
  11. What is your daily and Sunday circulation and readership?
  12. What special sections do you publish?
    May I put an insert or single sheet flyer in the paper?
  13. Where is The Record?
  14. What are The Record’s Hours?
  15. What is the Record’s Website?
  16. How many employees work at The Record?
  17. Who is the President of The Record?

What time should I expect to receive my newspaper?
All home delivery subscribers can expect to receive their newspaper no later than 6 a.m. during the week and 7 a.m. on weekends and holidays.

 What types of problems might cause delays in the delivery of my paper?
Production problems and weather-related issues are the most common reasons for delays. There is a chance the newspaper delivery person missed your home. If your newspaper is late, we encourage you to call us at 1.800.606.9742 to file a delivery complaint. If you call before 10:00 a.m. Monday-Friday, weekends and Holidays in most areas, we can redeliver a paper to you the same day, or if redelivery is not available in your area, we will credit your account for the missed delivery. The carrier will receive a notification of the error.

 Who do I contact regarding my subscription bill?
Please call our Customer Service department at 1.800.606.9742 or send us an email (circulation@recordnet.com). Our Customer Service representatives will assist you with any billing questions.

 How may I temporarily stop delivery while I’m on vacation or away for part of the year?
Delivery can be temporarily stopped for as long as necessary. Use our Vacation Stop/Start page or call 1.800.606.9742. Please note that you must call by 5 p.m. Monday through Friday and by 11:00 a.m. on Saturday and Sunday and 10 a.m. on Holidays to keep your paper from being delivered the next day. You can choose to start your e-edition, donate those editions to our Newspapers in Education program or our Feed a Seniors Program have the papers you missed delivered when you return or have your account credited for the days you are away. With your call you can use our automated system to enter dates for delivery to be suspended or you may talk to one of our Customer Service representatives.

 Is it necessary to call to restart my subscription after it has been temporarily suspended?
No. If you provide a restart date when you suspend delivery, you do not have to call again to restart your delivery. However, if the restart date has changed, or was not provided when your account was suspended, you will need to speak to a Customer Service representative at 1.800.606.9742.

 What is EZ Pay?
EZ Pay program is our automatic payment method. Start a new or renew your Record subscription the easy way. EZ Pay is the fastest, most convenient way to renew your subscription. When you enroll in EZ Pay your subscription will automatically renew and your payments will be automatically charged to the credit card of your choice. To enroll in EZ Pay, click here.

 Will my subscription automatically stop?
Your subscription provides you with continuous home delivery service. After your account’s expiration date, your service will continue until you notify us to stop delivery. At the end of any promotional period, your subscription will continue at the standard home delivery rate. You may change your delivery service or billing periods at anytime. These changes may affect your account’s expiration date. Payments are due upon receipt of statement and if not timely paid may result in discontinuance of your service.

 How may I permanently stop my subscription?
To permanently stop delivery call our Customer Service department at 1.800.606.9742 or send us an e-mail at circulation@recordnet.com.

How may I purchase past issues of The Record?
Papers up to 30 days old are available at The Record’s main office Monday through Friday from 8:30 a.m.-5 p.m. Our office is located at 530 East Market Street, Stockton, CA 95202. Newspapers older than 30 days can be seen on microfilm in many libraries. Please call 209.546.8308 to check the availability of the edition desired as they are sold on a first-come, first-served basis. If you would prefer to receive a past issue by U.S. Postal Service delivery, please call The purchase price is $2.50 for a daily edition and $4.50 for a Sunday edition. We accept Visa, MasterCard, American Express and Discover. Payment may also be mailed to: Attn: Back Issues, c/o The Record, P.O. Box 900, Stockton, CA  95201. Note that American Express and Discover are not accepted for online payment.

What is the Newspaper in Education program (NIE), and why should I donate papers to it while I am on vacation?
By taking part in our Vacation Donation program, you are helping us put newspapers in local schools to be used as learning tools. Donating is easy. When you stop your paper temporarily for a vacation, you can donate those papers to NIE. Donations may be made at any time of the year, whether school is in session or not. A donation made in the summer is considered a credit that will be used toward putting newspapers in the classroom at a later date. For more information, call NIE at 209.546.8304.

What is your daily and Sunday circulation and readership?
Due to the seasonality of our market, circulation fluctuates based on the time of the year. Contact an advertising sales executive at 1.800.606.9744 for more information.

 How may I place an advertisement on your Web site?
The Record has a variety of banner advertising or page sponsorships opportunities that help build your company’s name recognition. To discuss how The Record can take your business message to the Internet, call your sales representative or contact us at 1.800.606.9744.

 What special sections do you publish?
The Record publishes more than 20 special sections throughout the year. Contact your sales representative or call 800.606.9744 to get a complete list of special sections, their publication dates and deadlines.

 May I put an insert or single sheet flyer in the paper?
Yes. Preprints offer creative flexibility and nearly unlimited opportunities. You can distribute your advertising message to a specific geographic area, the entire market or select the combination that works most effectively for your business. Rates are based on cost-per-thousand and advertiser-supplied inserts. The Record also offers printing services. Please ask your sales representative for a quote or more rate information.

Where is The Record?
The Record headquarters is in downtown Stockton, California. Our address is 530 E. Market Street, Stockton, CA  95202. Our PO Box is 900, Stockton, CA  95201.

 What

  1. What time should I expect to receive my newspaper?
  2. What types of problems might cause delays in the delivery of my paper?
  3. Who do I contact regarding my subscription bill?
  4. How may I temporarily stop delivery while I’m on vacation or away for part of the year?
  5. Is it necessary to call to restart my subscription after it has been temporarily suspended?
  6. What is EZ Pay?
  7. Will my subscription automatically stop?
  8. How may I permanently stop my subscription?
  9. How may I purchase past issues of The Record?
  10. What is the Newspaper in Education program (NIE), and why should I donate papers to it while I am on vacation?
  11. What is your daily and Sunday circulation and readership?
  12. What special sections do you publish?
    May I put an insert or single sheet flyer in the paper?
  13. Where is The Record?
  14. What are The Record’s Hours?
  15. What is the Record’s Website?
  16. How many employees work at The Record?
  17. Who is the President of The Record?

What time should I expect to receive my newspaper?
All home delivery subscribers can expect to receive their newspaper no later than 6 a.m. during the week and 7 a.m. on weekends and holidays.

What types of problems might cause delays in the delivery of my paper?
Production problems and weather-related issues are the most common reasons for delays. There is a chance the newspaper delivery person missed your home. If your newspaper is late, we encourage you to call us at 1.800.606.9742 to file a delivery complaint. If you call before 10:00 a.m. Monday-Friday, weekends and Holidays in most areas, we can redeliver a paper to you the same day, or if redelivery is not available in your area, we will credit your account for the missed delivery. The carrier will receive a notification of the error.

Who do I contact regarding my subscription bill?
Please call our Customer Service department at 1.800.606.9742 or send us an email (circulation@recordnet.com). Our Customer Service representatives will assist you with any billing questions.

How may I temporarily stop delivery while I’m on vacation or away for part of the year?
Delivery can be temporarily stopped for as long as necessary. Use our Vacation Stop/Start page or call 1.800.606.9742. Please note that you must call by 5 p.m. Monday through Friday and by 11:00 a.m. on Saturday and Sunday and 10 a.m. on Holidays to keep your paper from being delivered the next day. You can choose to start your e-edition, donate those editions to our Newspapers in Education program or our Feed a Seniors Program have the papers you missed delivered when you return or have your account credited for the days you are away. With your call you can use our automated system to enter dates for delivery to be suspended or you may talk to one of our Customer Service representatives.

Is it necessary to call to restart my subscription after it has been temporarily suspended?
No. If you provide a restart date when you suspend delivery, you do not have to call again to restart your delivery. However, if the restart date has changed, or was not provided when your account was suspended, you will need to speak to a Customer Service representative at 1.800.606.9742.

What is EZ Pay?
EZ Pay program is our automatic payment method. Start a new or renew your Record subscription the easy way. EZ Pay is the fastest, most convenient way to renew your subscription. When you enroll in EZ Pay your subscription will automatically renew and your payments will be automatically charged to the credit card of your choice. To enroll in EZ Pay, click here.

Will my subscription automatically stop?
Your subscription provides you with continuous home delivery service. After your account’s expiration date, your service will continue until you notify us to stop delivery. At the end of any promotional period, your subscription will continue at the standard home delivery rate. You may change your delivery service or billing periods at anytime. These changes may affect your account’s expiration date. Payments are due upon receipt of statement and if not timely paid may result in discontinuance of your service.

How may I permanently stop my subscription?
To permanently stop delivery call our Customer Service department at 1.800.606.9742 or send us an e-mail at circulation@recordnet.com.

How may I purchase past issues of The Record?
Papers up to 30 days old are available at The Record’s main office Monday through Friday from 8:30 a.m.-5 p.m. Our office is located at 530 East Market Street, Stockton, CA 95202. Newspapers older than 30 days can be seen on microfilm in many libraries. Please call 209.546.8308 to check the availability of the edition desired as they are sold on a first-come, first-served basis. If you would prefer to receive a past issue by U.S. Postal Service delivery, please call The purchase price is $2.50 for a daily edition and $4.50 for a Sunday edition. We accept Visa, MasterCard, American Express and Discover. Payment may also be mailed to: Attn: Back Issues, c/o The Record, P.O. Box 900, Stockton, CA  95201. Note that American Express and Discover are not accepted for online payment.

What is the Newspaper in Education program (NIE), and why should I donate papers to it while I am on vacation?
By taking part in our Vacation Donation program, you are helping us put newspapers in local schools to be used as learning tools. Donating is easy. When you stop your paper temporarily for a vacation, you can donate those papers to NIE. Donations may be made at any time of the year, whether school is in session or not. A donation made in the summer is considered a credit that will be used toward putting newspapers in the classroom at a later date. For more information, call NIE at 209.546.8304.

What is your daily and Sunday circulation and readership?
Due to the seasonality of our market, circulation fluctuates based on the time of the year. Contact an advertising sales executive at 1.800.606.9744 for more information.

How may I place an advertisement on your Web site?
The Record has a variety of banner advertising or page sponsorships opportunities that help build your company’s name recognition. To discuss how The Record can take your business message to the Internet, call your sales representative or contact us at 1.800.606.9744.

What special sections do you publish?
The Record publishes more than 20 special sections throughout the year. Contact your sales representative or call 800.606.9744 to get a complete list of special sections, their publication dates and deadlines.

May I put an insert or single sheet flyer in the paper?
Yes. Preprints offer creative flexibility and nearly unlimited opportunities. You can distribute your advertising message to a specific geographic area, the entire market or select the combination that works most effectively for your business. Rates are based on cost-per-thousand and advertiser-supplied inserts. The Record also offers printing services. Please ask your sales representative for a quote or more rate information.

Where is The Record?
The Record headquarters is in downtown Stockton, California. Our address is 530 E. Market Street, Stockton, CA  95202. Our PO Box is 900, Stockton, CA  95201.

What are The Record’s Hours?
The main lobby is open Monday thru Friday from 8 a.m. to 5 p.m.

What is the Record’s Website?
www.recordnet.com

How many employees work at The Record?
The Record employs approximately 300 people who work within nine departments.

Who is the President of The Record?
The Record is led by our President & Publisher, Roger Coover. He is the head of an Operating Committee composed of 9 members, representing each department within the organization.

are The Record’s Hours?
The main lobby is open Monday thru Friday from 8 a.m. to 5 p.m.

What is the Record’s Website?
www.recordnet.com

How many employees work at The Record?
The Record employs approximately 300 people who work within nine departments.

Who is the President of The Record?
The Record is led by our President & Publisher, Roger Coover. He is the head of an Operating Committee composed of 9 members, representing each department within the organization.