Online Subscription FAQs

  1.  How do I become a Subscriber and how much does it cost?
  2. I’m already a newspaper subscriber. Do I still have to pay for online access?
  3. Why should I pay to access Recordnet.com when I can get news free from other local sites?
  4. Is any content free?
  5. How does the new site work?
  6. How will you know what access level I have? Will I need a login or password?
  7. I’m only interested in Visitor access at this time. Do I need to register?
  8. How do I sign up for Registered Member access? Does it cost anything?
  9. I’ve upgraded from registered user to subscriber. Why can’t I read more articles?
  10. I am paying for access, and I was able to read any article the last time I visited the site. Now I am blocked from doing so. What happened?
  11. What will you do with my registration information? Will it be sold to telemarketers?
  12. How do I upgrade from Registered Member to Subscriber?
  13. I am having technical trouble accessing the site, where do I go for help?
  14. What if I have questions about my account or subscription, or I would like to speak to someone about this change?
  15. How can I tell if I am logged in?
  16. I registered, but I can’t see any more articles. What do I do?
  17. How do I get to the electronic edition?
  18. How can I change my password?
  19. What is my user name?
  20. I ordered a Print + Online Combo but I still haven’t received my newspaper. When can I expect delivery to start?
  21. I’d like to speak to someone about paying for online access.  Who can I talk to?
  22. I don’t see the answer to my question here. Is there someone I can contact for other questions?

 How do I become a Subscriber and how much does it cost?
You may add online access to any The Record print subscription for only an additional 39 cents* per week. You may also select from three Online Only subscriptions. Go to Recordnet.com/subscribe to view all subscription options.
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 I’m already a newspaper subscriber. Do I still have to pay for online access?
All newspaper subscribers are entitled to continued free online access until the next renewal date of their print account. At the end of the free term, unlimited access to articles will require a modest rate increase, about which you will receive a notification when the time comes.
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 Why should I pay to access Recordnet.com when I can get news free from other local sites?
Recordnet.com is compiled and produced by professional journalists who know your community. No other local news source has the ability to bring you the depth of coverage of news in your neighborhood. Paying for a digital subscription gives you 24/7 access to news, text alerts, mobile access and interactive features relevant to your daily life in the San Joaquin region.
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 Is any content free?
Yes. You will still have access to email newsletters, text alerts, local blogs, national and international news, our classifieds, the community calendar, the weather, contests, games, puzzles and the ability to search within the site. With visitor or registered member access, you will also be able to access a limited number of articles per month for free.
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 How does the new site work?
There will be three levels of access: Visitor, Registered Member and Subscriber.

  • Visitors to the site will still be able to view some content and up to 3 articles per month for free.
  • Registered Members have free access of up to 10 articles per month. Member registration is free.
  • Subscribers have unlimited access to Recordnet.com as well as daily access to eRecordnet, our fully digital replica of the newspaper. In addition, Premium Internet subscribers have unlimited access to all online tools including mobile access, archives and more.

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 How will you know what access level I have? Will I need a login or password?
Subscribers and Registered Members will be issued a login and password when they register. These credentials will be used by the site to determine the appropriate level of access.
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 I’m only interested in Visitor access at this time. Do I need to register?

No registration is required for Visitor Access. Visitors will be able to view selected content and up to 3 articles per month for free. If you attempt to access more than ten articles, you will be prompted to upgrade your access level to Registered Member or Subscriber.
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 How do I sign up for Registered Member access? Does it cost anything?

Member registration is free. Registered Members have free access of up to 10 articles per month. Please visit www.Recordnet.com/register for your free access.
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 I’ve upgraded from registered user to subscriber. Why can’t I read more articles?

You should simply logout of the site, and then log in again. When you sign in, the upgraded permissions will be granted so you can have access to articles, videos, photo galleries and more based on the subscription level you signed up for.
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 I am paying for access, and I was able to read any article the last time I visited the site. Now I am blocked from doing so. What happened?

On the first of each month, we reset everyone’s article meter, and by doing so we must log out everyone from the site. While on the home page, look in the top right corner of the site. If we are not welcoming you by name, you are not logged in. Go ahead and log in, and your correct access level will be restored.
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 What will you do with my registration information? Will it be sold to telemarketers?

The Record respects your privacy and will not sell, rent or give your personal information to others. Like most businesses today, we want to learn more about our customers to continue to provide them with quality products and services. Our registration process helps us understand who is using our digital news sites and how.
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 How do I upgrade from Registered Member to Subscriber?
Upgrading your access level is easy. First, go to Recordnet.com/subscribe. After selecting the offer that is right for you, click the orange button to move to the transaction screen. Once there, click on “I Already Have an Account,” and log in with your Registered Member account credentials. This will speed the transaction and make sure the upgrade is applied to your existing account.
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 I am having technical trouble accessing the site, where do I go for help?
For technical assistance with the site or any of its associated products or services please email us at circulation@recordnet.com.
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 What if I have questions about my account or subscription?

Please contact our Customer Service Staff at circulation@recordnet.com or you may call us at 1-800-606-9742.
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 How can I tell if I am logged in?

Look in the upper left corner of the site when you are on the home page. If you are logged in, your name should be there. If not, it will say, “Welcome to Recordnet.com. Get Started.” To login, go to the home page, and click the login link in the upper right corner, or go directly to Recordnet.com/login.
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 I registered, but I can’t see any more articles. What do I do?

Check to see if you are logged in. If you are logged in and still only seeing article previews, you’ve likely viewed your allotment of articles for the calendar month. To gain unlimited access to local news articles and more, please go to Recordnet.com/subscribe to review your options.
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 How do I get to the electronic edition?
You must first log in to Recordnet.com. Then by visiting www.Recordnet.com/eRecord you will automatically be passed through to read the e-edition.
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 How can I change my password?
Start by clicking on the Login link in the upper right corner, or visit Recordnet.com/login directly. Once there, click on the Forgot Password link. Enter your e-mail address on the next screen, and click Submit. You will receive an e-mail from our sibling site, Wall Street Journal Online. Click the link in that e-mail to choose a new password.
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 What is my user name?

Your user name is your e-mail address in most cases. Longtime WSJ.com subscribers may be an exception however. We share technology with WSJ.com, our sibling site. Some readers with an account have a user name that they customized and is different from their e-mail address. In that case, if you added access to Recordnet.com to that account, please use your WSJ.com user name to log in.
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 I ordered a Print + Online Combo but I still haven’t received my newspaper. When can I expect delivery to start?

In most cases you can expect delivery to start 72 hours after you have placed your order. While you wait for delivery to start, please try out the eRecordnet, our electronic replica of the printed newspaper. The e-edition is immediately available to Subscribers. There are occasional delays in print delivery starts, however. If you have not received a newspaper within five days of placing your order, please e-mail circulation@recordnet.com so we can investigate and get your delivery started as soon as possible.
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 I’d like to speak to someone about paying for online access. Who can I talk to?

We value your feedback and want to know what you think. You may email us at circulation@recordnet.com or you may call us at 1-800-286-2233.
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 I don’t see the answer to my question here. Is there someone I can contact for other questions?

Please email your question to circulation@recordnet.com and we will provide you with a response by email within 48 hours.
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